Privacy Policy

BookTil is a booking and scheduling platform operated from the United States. We provide services to businesses and their customers globally, including users in the European Union and United Kingdom.

For privacy-related questions or requests, you can contact us at:

Email: privacy@booktil.com
Website: booktil.com

We collect the following categories of personal information:

• Identity data: Name and business name
• Contact data: Email address and phone number
• Location data: Business address and service area
• Payment data: Payment information processed through Stripe or Square (we do not store full card details — these are handled directly by our payment processors)
• Usage data: How you interact with our platform, including pages visited, features used, and booking activity
• Technical data: IP address, browser type, device information, and cookies
• Profile data: Your account settings, services listed, availability, and booking history

We do not collect sensitive personal data such as health or medical information, racial or ethnic origin, political opinions, or religious beliefs.

• Directly from you: When you register, set up your profile, list services, or contact us
• Automatically: When you use our platform, through cookies and similar tracking technologies
• From third parties: From payment processors (Stripe, Square) and analytics providers (Google Analytics) in connection with your use of our services

We use your personal information for the following purposes:

• To create and manage your BookTil account
• To provide booking and scheduling services
• To process payments via Stripe or Square
• To display your business in the BookTil Business Directory
• To send appointment reminders, notifications, and service-related communications
• To display your location on maps powered by Google Maps
• To analyze platform usage and improve our services via Google Analytics
• To automate workflows and sync data between connected platforms via Pabbly
• To comply with legal obligations
• To respond to your inquiries and support requests

If you are located in the EU or UK, we process your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide you with our services
• Legitimate interests: To improve our platform, prevent fraud, and ensure security
• Legal obligation: Where we are required to process data to comply with the law
• Consent: Where you have explicitly agreed to a specific use, such as marketing communications

We share data with the following trusted third-party providers as necessary to operate our platform:

• Stripe — Payment processing. Subject to their privacy policy at stripe.com/privacy
• Square — Payment processing. Subject to their privacy policy at squareup.com/legal/privacy
• Google Analytics — Website analytics and usage tracking. Subject to policies.google.com/privacy
• Google Maps — Location display and mapping services. Subject to policies.google.com/privacy
• Pabbly — Workflow automation and data synchronization. Subject to pabbly.com/privacy-policy

We do not sell your personal data to any third party.

BookTil is based in the United States. If you are accessing our platform from the EU or UK, your personal data will be transferred to and processed in the United States.

Where we transfer personal data from the EU or UK to the US, we ensure appropriate safeguards are in place, including reliance on Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms as required.

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account data is retained for the duration of your membership plus 12 months after account closure
• Payment records are retained as required by applicable tax and financial regulations (typically 7 years)
• Analytics data is retained in anonymized or aggregated form

You may request deletion of your data at any time (see Your Rights below).

We use cookies and similar tracking technologies to operate our platform and improve your experience. These include:

• Essential cookies: Required for the platform to function (login sessions, security)
• Analytics cookies: Used by Google Analytics to understand how visitors use our site
• Functional cookies: Used to remember your preferences

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality. For EU and UK users, we obtain your consent before placing non-essential cookies.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption, secure access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify you by email or through a notice on our platform.

Your continued use of BookTil after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: privacy@booktil.com
Website: booktil.com

EU and UK users have the right to contact their local data protection supervisory authority if they believe their data rights have been violated.